Find answers to common questions regarding returns, refunds, and exchanges. Learn about eligibility, shipping costs, and how to initiate a return for Dr. Alex products.
Dr. Alex’s Hydrolyzed Collagen Complex supports the skin, hair, nails, and joints. It nourishes these areas from within, promoting beauty and mobility. The unique blend of Type I, II, III, V & X collagen helps to strengthen skin elasticity, improve hair health, enhance nail strength, and support joint flexibility.
Magnesium Glycinate Chelated helps relax muscles, reduce cramping, and improve muscle function. It supports muscle recovery after exercise and promotes balance in the nervous system, aiding in overall physical well-being.
Dr. Alex’s products are designed for adults and growing children, but we always recommend checking with a healthcare provider before starting any new supplement, especially for young children.
Magnesium Glycinate Chelated supports restful sleep by calming the nervous system and relaxing muscles. It can help improve the quality of your sleep, leading to more energy during the day and better recovery overnight.
Yes, Dr. Alex vitamins are formulated to meet the needs of both vegetarians and vegans. Many of our products are vegan and vegetarian-friendly, as noted on the product labels.
The best time to take Dr. Alex supplements may vary based on the product. Generally, it's recommended to take them with a meal for better absorption, but always follow the instructions on the product label or consult your healthcare provider.
The results from Dr. Alex supplements vary from person to person. For best results, we recommend consistent use over several weeks, depending on your health goals. Results may become more noticeable after 4 to 6 weeks of continuous use.
Dr. Alex supplements are crafted with high-quality ingredients and are generally safe for most individuals. However, it’s always important to follow the recommended dosage. If you experience any adverse reactions, please consult a healthcare provider immediately.
All orders are shipped via UPS Express for fast and reliable delivery. Enjoy free shipping on orders over US $250. Every order comes with a UPS tracking number, so you can monitor your delivery status.
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Items can be returned within 14 days in their original condition for a full refund or store credit. However, original shipping fees are non-refundable, and customers are responsible for return shipping costs. Sale items are considered final purchases and cannot be returned.
You can reach Dr. Alex’s customer support team by emailing hello@dralex.com or calling +1 (800) 123-4567. Our team is ready to assist with any questions or concerns you may have.
